The terms below offer extra rights in addition to your legal rights which remain unaffected.
All sales are made subject to Buyer’s payment of all applicable State, County, and Federal use sales and excise taxes. Any such tax may be billed to the Buyer as part of the selling price, or may be separately billed at any time by the Seller, if the Seller is required by any taxing authority to collect or pay such tax. Prices are conditioned upon Buyer’s immediate acceptance and are subject to change without notice or withdrawal at any time. Credit card purchases may incur an additional surcharge.
Prices are subject to change without notification.
Terms for Payment
Unless otherwise provided in writing, any account unpaid after Payment Terms Date is subject to a monthly service charge on the unpaid balance. Unpaid balances may prevent orders from production or shipping.
Acceptance of Goods
Buyer agrees to accept delivery as scheduled in the Order Confirmation or Order Invoice. Buyer is responsible for making the necessary arrangements to accept delivery or provide warehousing. Buyer is responsible and liable for costs of reconsigning delivery and delivery attempts. Buyer remains liable for payment in full according to the payment terms regardless of delivery schedule.
Orders cannot be canceled once production begins.
Returns and Refunds
Pedrali products are made to order and for this reason we do not accept returns unless offered in writing with an RMA. If an RMA is issued, we will offer a full or partial refund, upon inspection, on any item returned within 30 days of delivery, or attempted delivery, subject to the following conditions and exclusions:
The cost of return shipping costs are the responsibility of the Customer. Any delivery upgrades on the outbound shipment are non refundable (e.g. inside/white glove charges) and may be charged on the return shipment if required.
Where the items are large or fragile (as determined by us), we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of shipment onto the Customer.
Prior authorization (RMA) on all returns are required. An RMA must be displayed clearly on the package. Unauthorized returns will be declined. Goods must be adequately packed in the original packaging to prevent damage. Where the client has arranged transit, the goods must be fully insured.
Returns must be delivered to: Interra Designs, 1550 S Coast Hwy #202, Laguna Beach CA 92651, between 8:00 AM and 2:00 PM M-F. Freight shipments must have delivery appointment.
Custom orders (COM, custom stains, custom finishes, orders with minimum order quantities) are excluded from return policy and cannot be returned.
Interra Designs reserves the right to modify any product’s specifications without notification.
Shipping and Delivery
Unless agreed to in writing, delivery dates are not guaranteed. Manufacturing, shipping, and delivery dates are estimated and approximate. Interra Designs reserves the right to make delivery installments and/or partial shipments. Interra Designs is not liable for shipments that are subject to unavoidable delays caused by strikes, accidents, weather, force majeure, or other causes beyond our control including but not limited to governmental acts and regulations. Interra Designs is not liable for damages or claims resulting from delayed transit.
Receiver must inspect delivery and report damage, or possible damage, to carrier at time of receipt. Receiver must report to Interra Designs any damage, missing, or incorrect product within 72 hrs of delivery.
Claims for damages during transit must be filed with the delivering carrier at time of receipt. Claims for manufacturer defects or missing parts must be made in writing within 72 hours of receipt.
Products delivered to the customer in a damaged condition will, at our discretion, will be refunded, repaired or replaced without charge providing we are notified within 72 hours of delivery. The customer may be held responsible for any action they take that contributes to the loss; any act by the customer that compromises our ability to be reimbursed for the damage; any action by the customer that reduces the value recoverable from the goods or prevents the goods being returned.
To avoid responsibility for the damage being transferred from the shipper to the customer, the customer must inspect the boxes thoroughly and note all damage to packaging on the delivery waybill. Open boxes and inspect thoroughly where damaged packaging is present and if any damage to the goods is present, reject the delivery and contact us without delay.
Whether damage is visible or not, the customer must check the small print and delete any reference to goods being received in good condition (or any similar language expressing the same) and upon signing always note that the “goods have been delivered unchecked”.
Please note that where the customer misses a pre-arranged collection for the return of goods, a transport charge may be applied as charged to us by the carrier.
For any defects in design, materials or workmanship of the products Interra Designs shall be liable in such a way that it will repair or replace at its option all parts in which defects are proved to have arisen within manufacturer’s warranty period effective after the date of transfer of ownership.
Unless otherwise agreed, the Buyer shall return the defective parts at own expense. Interra Designs shall bear the costs for shipping and installation of the repaired or replaced parts to the Buyer. The warranty obligation does not refer to natural wear and tear nor to damage occurring after the transfer of risk due to improper or unsuitable handling, or excessive stressing.
Further claims of the Buyer against Interra Designs are excluded, in particular claims for the liability for damages not arising to the object of supply itself and the liability for consequential damages, in particular loss of production, loss of utilization or loss of profit. This shall not apply to the extent and provided pre-emptor under the Product liability Act or that liability is generally imperative in cases of intent or gross negligence.
Interra Designs shall under no circumstances be liable for loss of profit or any other consequential damage or indirect loss.
For any legal action about this order, both parties elect domicile in California. Buyer agrees to indemnify, hold harmless and defend Pedrali and Interra Designs from and against any and all claims, demands, liabilities, costs or lawsuits arising out of or in any way involving injury or accident occasioned by said equipment. Said agreement includes, but is not limited to, the duty to indemnify, hold harmless and defend Seller in any of the following situations: Claims involving or alleging improper of negligent design, maintenance, construction, reconstruction, repair, alteration or modification of the product by Seller, its agents or employees; claims involving allegations of failure, negligent or otherwise, on the part of the Seller to equip said equipment with safety devices or equipment as required by Federal, state or local government statutes, rules or regulations, or as is customary in the trade; and claims involving or alleging negligence by Seller, either alone or jointly with Buyer or any other person, firm or organization. Buyer specifically agrees to indemnify, hold harmless and defend Seller from any and all claims alleging negligence on the part of Seller and waives benefit of any law, rules or regulations contrary to, or in the limitations of this Agreement. If the Seller, in the enforcement of any part of this indemnity Agreement, shall incur necessary expenses or become obligated to attorney’s fees or court costs, the Buyer agrees to reimburse the Seller for such expenses. The covenants expressed herein shall be severable and the invalidity, now or in the future, of any of the covenants recited herein, shall not affect the validity of the remaining covenants.